From registration to withdrawals, find answers to any question here. Our Bangla-speaking support team is always ready to help.
Choose the category that best describes your issue below
Account creation, login issues, password changes, and verification.
How to deposit via Mobile Pay, Nagad, Rocket, and bank transfer.
Everything you need to know about withdrawals — how to do it, timelines, and limits.
Everything about the welcome bonus, cashback, referral program, and other promotions.
Betting rules, how to read odds, and match cancellation policy.
Download, install, and troubleshoot the Android and iOS apps.
Account security, two-factor authentication, and suspicious activity.
Issues and rules related to Live Casino, slots, and fishing games.
Open your account in just a few simple steps and start playing
Click the 'Register' button at the top of the fa88 website.
Enter your mobile number, password, and other required details.
Verify your number with the OTP code sent to your mobile.
Make your first deposit via Mobile Pay or Nagad and get a bonus.
Depositing or withdrawing at fa88 is now easier than ever. With Mobile Pay, Nagad, and Rocket, you can deposit in just a few seconds. Withdrawals are usually completed within 5 minutes — and even for larger amounts, it takes no more than 1 hour.
Find answers to the most commonly asked questions right here
During Ramadan and Eid, fa88 runs special bonus and cashback offers. Depositing during this period comes with extra benefits. Whatever the occasion, fa88 is always there for its members.
Keep fa88 app notifications turned on to stay up to date on festival offers — so you never miss a deal.
If you can't find your answer in the FAQ, reach us through any of the options below
Live chat is your fastest option. Average response time is just 2 minutes.
Online NowSend us an email with the details of your issue. You'll typically hear back within 1–2 hours.
support@fa88.worldJoin fa88's official Telegram channel for offer updates and support.
Active 24/7Prefer to talk directly? Call our hotline. Available 9 AM–12 AM.
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From Pohela Boishakh to Eid, fa88 brings special offers for every occasion throughout the year. Bet on cricket matches and win exciting prizes. Our Help Center is always ready to assist you with anything.
Create AccountStarting out on any online platform can feel a little uncertain — and that's completely normal. At fa88, we get it. That's exactly why our Help Center was built: to clear up any confusion, big or small. You'll find answers to every kind of question here, in plain, easy-to-understand English.
As a new member at fa88, you'll receive a 100% welcome bonus right off the bat — meaning the same amount as your first deposit will be credited directly to your account as bonus funds. There's also a special cashback offer during your first 7 days. New members can speak directly with fa88's Bangla support team anytime — don't hesitate to ask us anything.
Account verification at fa88 is primarily there to protect you. If someone tries to log in to your account from an unknown device or location, verification blocks that attempt. NID checks are also required before large withdrawals — this is part of international anti-money laundering regulations. So rather than seeing verification as a hassle, think of it as an added layer of security working in your favor.
Occasionally during live betting, you may experience slow page loads or odds not updating. In most cases, a simple page refresh will fix it. Check your internet connection and clear your browser cache. If the issue persists, contact fa88 via live chat — our support team will assist you right away. Please note that in any betting dispute during a live match, fa88's server logs are considered the final authority.
Fa88's bonus system is straightforward. To qualify for the welcome bonus, your first deposit must be at least BDT 500. Bonus funds cannot be withdrawn directly — they must be used for betting and a specific wagering requirement must be met, typically 5–10x the bonus amount. Bonuses are generally valid for 30 days. For more details, Bonus Page see here.
Fa88 believes betting is entertainment — not a habit. That's why our platform offers deposit limits, betting limits, and self-exclusion options. You decide how much you want to bet each week or month. Limits take effect immediately once set, and any changes require a 24-hour waiting period. If you feel your betting is getting out of control, please Responsible Gaming Visit the page for assistance.
Fa88's support team is active 24/7. For the fastest response, contact us between 10 AM and 10 PM — live chat average response time during these hours is under 1 minute. For email inquiries, we reply within 3 hours.